We want to help our patients increase their health and medical knowledge so we have collected some of the more common questions and answers for your convenience.

General Questions

Q. For whom do you provide care?
A. We provide care for the entire family from birth through the golden years. Mackey Family Practice specializes in you and your needs.

Q. May I call in for a refill on my medicine?
A. In order to provide you with the best healthcare, refills are given at the time of your appointment.

Q. Do you do pap smears?
A. Yes, we do pap smears as well as complete exams for women.

Q. Do you take referrals?
A. Yes, a referral is the highest compliment we can receive. We would be happy to care for someone you know.

Q. What kind of immunizations does my child need?
A. The immunizations vary based on your child’s age. Visit www.cdc.gov to see a chart of the recommended Childhood and Adolescent Immunizations.

Fees & Insurance

Q. When are any fees due?
A. Our office is committed to qualified medical care. In efforts to keep our fees affordable to you, we request payment when services are rendered. This helps eliminate costly billing procedures.

Q. What types of insurance are accepted?
A. We are members of several HMOs and PPOs including health source and PHP. Our office is fully computerized and we use this extra capability to file insurance forms as a convenience for you.

Q. How are Medicare claims handled?
A. We file all Medicare claims for our patients and we accept assignment for all office visits, lab work and hospitalizations. At the time of the office visits, we request you pay 20% copay.

Q. How are Workers’ Compensation claims handled?
A. We file all Workers’ Compensation claims.

There is a discounted/sliding fee schedule available for those with financial hardships. Please contact our office for more information.

How do I make Appointments?

Q. How do I make an appointment during office hours?
A. To reserve time with any of our providers, you can either call the office at 803-285-7414 or you can use our appointment request form to schedule an appointment. We make every effort to honor all time commitments and request that you give us 24-hours notice if you need to reschedule an appointment. Please understand emergencies may occur. If so, our office staff will make every effort to inform you of any delays.

• If you have an urgent need during office hours, call our main number. We make arrangements to work you into our schedule that day.

Q. How do I make an appointment after office hours?
A. Mackey Family Practice is available around the clock. Emergency care is a vital part of our services. If you have an emergency after hours, call the office at 803-285-7414 and follow the instructions. The on-call doctor will return your call as soon as possible.

Is Mackey Family Practice active in the community?

Q. Is Mackey Family Practice active in the Lancaster community?
A. Yes, we continue to look for new opportunities to serve the people of Lancaster County.

Mackey Family Practice has been very busy in the community. We have held several health information programs which have been open to the public. Karen Kohn, a certified diabetic educator spoke on different aspects of diabetes and Dr. Anne Calhoun spoke on osteoporosis. We have also offered free bone density screens at our osteoporosis meeting. We will continue to provide community information sessions in the future on these topics and others including ADD (Attention Deficit Disorder), Anxiety and Depression, Breast Cancer and more.

We also continue to be busy with our occupational health programs. Our Healthscan program continues to bring personal health information to individuals at local businesses. We have also participated at several health fairs. If you have any questions or are interested in our Occupational Health services, please feel free to contact our Occupational Health Coordinator Heather Adams. Please call our office.

How can I do my own research?

Q. How do you recommend I do research?
A. Here is a list of reputable websites that may be useful for additional information:

• FamilyDoctor.org – A great multi-purpose site for health information for the Whole Family
• CDC.gov – Centers for Disease Control and Prevention
• FDA.gov – Food and Drug Administration
• SSA.gov – Social Security Administration
• HHS.gov – US Department of Health and Human Services
• Diabetes.org – American Diabetes Association
• Derm-info.com – Information on hair, skin and nails. Also see AcneNet for teenagers and American Academy of Dermatology.